Known for their patient-centric approach, Practice Plus Group strives to deliver high-quality care efficiently and effectively, working in partnership with the NHS. Their services are designed to meet the needs of diverse patient populations, ensuring accessible, timely, and compassionate care. Practice Plus Group aims to improve patient outcomes through innovative practices and a commitment to excellence in healthcare delivery.
Practice Plus Group is the largest independent provider of NHS services in England. To maintain their excellent reputation, they continually monitor incoming 111 calls for quality assurance and training purposes. These audits create the foundation for supporting employees with tailored feedback and training, with the goal of driving excellent patient outcomes.
The previous process relied on auditors completing Excel templates that were time-consuming and prone to collecting non-uniform data, leading to time inefficiencies and troublesome reporting. Follow-up actions were also heavily manual, with emails and data duplication, creating administrative overheads and delays for employees waiting for their feedback.
Encodian delivered an end-to-end Power Platform-based solution which transformed 8 Audit Templates into a model-driven App to standardise data input and consolidate data. This has streamlined information capturing as auditors can quickly complete scheduled or same-day audits without the pain of retrospectively consolidating Excel sheets.
Dataverse was chosen to support complex relational datasets. This created the foundation for flexible and granular reporting to enable data-driven decision-making and ensure the security and lockdown of sensitive data.
This data source is overlayed by PowerBI, which surfaces key KPIs and allows for granular insights, such as comparing results between individual auditors or locations to spot trends. This information can be quickly used to further enhance training and processes and spot operational backlogs, which can now be quickly remediated.
Each stage of the process is driven by Power Automate. This includes automations that power the scheduling, follow-up, and generation of feedback documents to reduce required manual intervention significantly.
The solution aims to deliver direct cost savings equating to £70,000 per annum and delivers an ROI in less than 12 months of full adoption.
Softer benefits include improved employee experience for those being audited, fewer headaches for the auditors themselves and enhanced insights into the process, enabling training and operational leaders to make data-driven decisions to improve patient outcomes.
Sales Director
