Power Platform

Microsoft Power Apps is a robust platform that empowers users to create custom business applications without extensive coding knowledge. It offers a user-friendly interface and a wide range of templates and connectors to streamline app development and deployment. With Power Apps, organisations can build tailored solutions to address specific business needs and processes, accelerating digital transformation initiatives.

• Building productivity apps: Creating apps to streamline internal processes such as expense tracking, employee onboarding, and time tracking.
• Customer engagement apps: Developing apps to enhance customer interactions, including surveys, feedback forms, and appointment scheduling tools.
• Data collection and reporting apps: Designing apps to collect data in the field, perform inspections, and generate reports for analysis and decision-making.
• Workflow automation apps: Automating repetitive tasks and workflows across various systems and applications to improve efficiency and productivity.
• Integration with existing systems: Power Apps can be integrated with existing Microsoft and third-party systems such as SharePoint, Dynamics 365, and SQL Server to extend functionality and enhance data connectivity.

Microsoft Power Automate is a robust automation platform designed to streamline repetitive tasks and processes across various applications and services. With Power Automate, users can create automated workflows without writing a single line of code, enabling them to focus on more strategic activities.

From simple tasks like email notifications and data entry to complex business processes involving multiple systems, Power Automate empowers users to automate virtually any repetitive task, saving time and reducing errors. Whether it’s automating approvals, integrating data across different platforms, or orchestrating workflows across the Microsoft 365 suite and beyond, Power Automate provides the flexibility and scalability to drive efficiency and productivity across organisations of all sizes.

• Automating data entry and synchronization between different applications.
• Streamlining approval processes for documents, forms, and requests.
• Integrating notifications and alerts across platforms to keep teams informed in real time.
• Creating automated responses to customer inquiries and support tickets.
• Connecting and automating tasks across Microsoft 365 applications like Outlook, SharePoint, and Teams.

Microsoft Power BI is a robust business intelligence tool that empowers organizations to visualise and analyse their data effectively. It allows users to connect to various data sources, transform raw data into insightful reports and dashboards, and share these insights across the organisation.

Power BI enables data-driven decision-making by providing interactive visualisations and rich analytics capabilities.

• Creating interactive dashboards and reports to monitor key performance indicators (KPIs) and track business metrics in real time.
• Analysing sales data to identify trends, opportunities, and areas for improvement.
• Forecasting future performance based on historical data and predictive analytics.
• Discovering insights from large datasets through advanced analytics, including machine learning algorithms.
• Collaborating with teams by securely sharing data visualizations and reports across the organisation or externally with stakeholders.

Microsoft Copilot Studio (formerly Power Virtual Agents) is a cutting-edge platform that empowers organisations to build and deploy AI-powered chatbots quickly and easily.

It enables organisations to create conversational experiences without the need for extensive coding or AI expertise, allowing them to engage with customers and employees more naturally and intuitively. Copilot Studio can be used across various industries and scenarios to automate tasks, provide personalised support, and drive efficiency.

• Customer service and support: Offering 24/7 assistance, answering FAQs, and resolving common inquiries in real-time.
• Lead generation and qualification: Engaging prospects through interactive conversations, capturing leads, and qualifying them for sales.
• Employee self-service: Providing HR support, IT helpdesk assistance, and onboarding guidance to employees.
• Event registration and scheduling: Assisting users with event sign-ups, scheduling appointments, and managing reservations.
• Product recommendations and sales support: Guiding customers through product selection, offering personalized recommendations, and facilitating purchases.

Microsoft Pages (formally Portals) is a versatile platform enabling an organisation to create customised websites tailored to their needs. These websites serve as centralised hubs for interacting with customers, partners, and employees, providing a seamless and intuitive user experience. With Microsoft Power Pages, businesses can easily build and deploy dynamic websites, extranets, and intranets without extensive development expertise.

• Customer self-service portals: Empowering customers to access account information, track orders, and resolve issues independently.
• Partner collaboration portals: Facilitating communication, document sharing, and joint project management with external partners and vendors.
• Employee intranet portals: Centralising company resources, policies, and announcements to enhance internal communication and collaboration.
• Knowledge bases and support portals: Providing access to FAQs, tutorials, and troubleshooting guides to assist users and reduce support inquiries.
• Event registration and management portals: Simplifying event planning, registration, and attendee management processes for conferences, seminars, and workshops.

Creating a Power Platform Centre of Excellence is the first step in supporting an organisation to empower departments, including the citizen developers within, to digitise and automate their business processes, while maintaining the necessary level of central oversight and governance.

• Demand Management
• Environment Strategy
• Data Loss Prevention
• Monitor and Support
• Evangelise and Educate

At Encodian, we can support your organisation from the outset, identifying and defining a business case for the Power Platform, to implementing a Centre of Excellence with a governed and fully supported platform.