Support Services

Encodian provides support services covering all aspects of Microsoft 365. We also cover supporting infrastructure such as Azure and on-premises components, providing a single support service for your Microsoft 365 tenant or specific Microsoft 365 solutions.

  • Warranties
  • Support Credits

Need some support?

Microsoft 365 support

Experience unparalleled support and expertise tailored to your Microsoft 365 environment, delivered with unwavering knowledge, flexibility, and transparency. Whether you have an in-house IT team or not, our comprehensive support services are designed to cater to your organisation’s unique needs, ensuring seamless delivery of exceptional service to end users. Trust in our commitment to empowering your business with the tools and expertise needed to thrive in today’s dynamic digital landscape.

Application Support

Unlock the full potential of your custom applications within the Microsoft 365 ecosystem with our flexible and cost-effective support service. From SharePoint to the Power Platform, we provide tailored solutions to maximize efficiency, productivity, and innovation. Trust in our expertise to elevate your business operations to new heights, empowering you to achieve unparalleled success within the Microsoft 365 environment.

Managed Power Platform

Elevate your Power Platform environment with our proactive management approach, ensuring optimal performance and efficiency across all solutions. With our expert oversight, your organization can unlock the full potential of the Power Platform, driving innovation and achieving unparalleled success. Trust in our proactive strategies to keep your solutions running smoothly, empowering your business to thrive in today’s dynamic digital landscape.

Why choose Encodian?

Flexible Support
  • Tailored Support Solutions
  • Support that evolves with you
  • Empowerment through Knowledge Transfer
  • Comprehensive 30-day Warranty
  • Prompt resolutions
  • Extended support options
Support Credits
  • Pre-purchased support time
  • Alerts for when you’re running low
  • Easy to top up

Flexible Support

At Encodian, we’re not just here to provide a service; we’re here to empower your organization’s growth every step of the way. We recognise that the needs of organisations are dynamic, especially as their Microsoft 365 maturity evolves. That’s why we go beyond the conventional approach and offer support services as adaptable as your organisation needs them. With our flexible support services, you’re in control, paying only for the resources and assistance you require.

But our commitment to your success doesn’t end there. We believe in fostering self-sufficiency within your organisation, which is why our support services include valuable opportunities for knowledge transfer. By investing in our support services, you’re not just solving immediate challenges, you’re investing in the long-term empowerment and upskilling of your internal resources. With Encodian, your organisation doesn’t just adapt to change; it thrives in it, equipped with the knowledge and support necessary to navigate every evolution with confidence and success.


Entrusting your projects to Encodian means entrusting them to a team committed to excellence and quality assurance. Our standard warranty ensures that a comprehensive process safeguards all work and customisations undertaken by Encodian. Within a generous 30-day period, any discrepancies or defects discovered within the work are promptly addressed. We streamline this process using the exact mechanism employed during project implementation, ensuring seamless communication and resolution.

Our warranty can be extended beyond the default period through our Application Support Managed Service for added peace of mind. With Encodian, rest assured that your investment is protected and supported every step of the way.

Support Credits

Our support services at Encodian are designed for your convenience and flexibility, ensuring you receive the assistance you need precisely when you need it. With our pre-purchase support units, known as Support Credits, each representing 30 minutes of support work (with 20 minutes available outside regular working hours), you have complete control over your support budget.

As support incidents arise, your prepaid balance is utilised, ensuring seamless assistance without unexpected charges. Should you require additional support beyond your initial allocation, rest assured that purchasing more units is straightforward. We keep you informed every step of the way, advising you when your remaining budget falls below 30 units. Plus, with the option to purchase top-up Support Credits in blocks of at least 16 (equivalent to 1 day), you’re never caught off guard. Your purchased units create a budget for the agreement period, with any unused units expiring at the end, ensuring maximum value for your investment. With Encodian, you have the peace of mind knowing that your support needs are not just met but effortlessly managed, allowing you to focus on what matters most—your success.

In-house Solutions

Constant training and maintenance of in-depth knowledge and expertise in a world where cloud technology is constantly evolving.

High expenses associated with hiring, managing and training an in-house IT support team.

Overload of your IT team with constant monitoring and support needs, at the expense of your IT service working smoothly.

Working with Encodian

Encodian employs professionals with specialised skills and certifications, ensuring that the organisation's IT infrastructure is handled by competent IT professionals.

Encodian offers cost-effective Managed Service offerings, including extended warranty periods of project implementations.

Encodian provides proactive monitoring, helping detect and address potential problems before they escalate, minimizing downtime and its associated costs.

“We have invested in Microsoft cloud technology to dynamically deliver technology solutions in a rapidly changing environment. Encodian has been pivotal in enabling us to deliver and support solutions which deliver real benefits.”

Amy Freeman

Mid Cheshire Hospitals NHS Trust

“I’m delighted that we opted to invest in Encodian. Their support and responsiveness are first-class, and their product is technically excellent. We look forward to delivering enhanced automation solutions for our organisation.”

Bruno Simon

Quebec Blue Cross

“As an NHS Trust, it is essential that we have the highest level of support for our SharePoint deployment. Encodian excels with their knowledge and responsive customer service, and we’d always recommend them.”

Guy Boosey

Torbay and South Devon NHS Foundation Trust

“Encodian has so many powerful tools to make all sorts of magic! We’re discovering new ways to make our lives easier all the time with their solutions.”

Jeannie Hawksworth


“Encodian has helped us automate our reports as well as improve general report writing efficiency and consistency. This has led to the growth of RMIS with the addition of several Fortune 500 clients.”

Mason Ready

Risk Logic Inc

“Encodian’s technology has helped us successfully route almost 15,000 forms received from our customers, saving over 400-man hours. Our company has derived tremendous value.”

Vance Smith


Ask us about our Support Services

Encodian provides support services covering all aspects of Microsoft 365. Get in touch to find out more!

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